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Frequently Asked Questions
What is AnimeForge?
AnimeForge is a premium fashion brand offering anime-inspired apparel for fans who want to express their passion through stylish and high-quality designs.
Who is AnimeForge for?
AnimeForge is for anime fans, pop culture enthusiasts, and trendsetters who want bold, statement-making apparel that blends fandom with style.
What materials do you use for your products?
Our apparel is crafted from premium materials, including soft cotton blends and durable fabrics, ensuring comfort and long-lasting wear.
How do I choose the right size?
We provide a detailed size chart on every product page. Please refer to it to find your perfect fit.
Are your designs limited edition?
Some collections are limited edition, so be sure to grab them before they’re gone! Follow us on social media for updates on new and exclusive drops.
How can I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major payment methods, including credit/debit cards, UPI, PayPal, and net banking.
Can I make changes to my order after placing it?
Changes can only be made before your order is shipped. Please contact our support team as soon as possible.
Is my payment information secure?
Yes, we use advanced encryption to ensure your payment details remain secure and confidential.
Where do you ship?
We currently ship across India. International shipping will be available soon—stay tuned!
How long does delivery take?
Delivery typically takes 5-7 business days within India, depending on your location.
Do you offer free shipping?
Yes, we offer 100% free shipping on orders.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery.
What is your return policy?
You can return products within 7 days of delivery if they are unused, unwashed, and in their original packaging. Certain items, like gift vouchers, are non-returnable.
How do I initiate a return?
Visit the Returns & Refunds section on our website and follow the instructions to request a return.
When will I get my refund?
Refunds are processed within 7-10 business days after the returned item is received and inspected.
Do I need an account to shop?
No, but creating an account lets you save your details for faster checkout and track orders easily.
How can I contact customer support?
You can reach us via the Contact Us page or email us at support@animeforge.com. Our team is available Monday to Friday, 9 AM to 5 PM IST.
How can I stay updated on new collections?
Sign up for our newsletter or follow us on Instagram and Facebook to get the latest updates.
Do you offer gift vouchers?
Yes, you can purchase gift vouchers in various denominations—perfect for any anime fan!
How do I use a discount code?
Enter your discount code during checkout in the “Discount” section. The discount will reflect in your order total.
Do you offer custom designs?
Currently, we don’t offer custom designs, but stay tuned for future updates!
Can I collaborate with AnimeForge?
We love partnering with creators and influencers! Reach out to us at collabs@animeforge.com with your details.
Are your products sustainable?
Yes, we are committed to sustainability, using eco-friendly packaging and responsibly sourced materials.
What if my package is damaged?
If your package arrives damaged, contact our support team immediately with photos of the package and item for assistance.